August 7, 2018

FAQs

Fees

 

E & Y Removals and Storage charge at our hourly rate.

Hours begin when we arrive at your “pick up address” and end when we leave your “drop off address”.

Minimum of 3 Hours (2 Hours for customers within a 20 km radius of Pakenham 3810) .

If over hours, charges apply at “per 15 minute increments, pro rata of the hourly rate”.

No road toll fees.

No fuel and stair levies.

No travel charges when “pick up address” and “drop off address” are within a “20 km radius of Pakenham 3810”.


Trucks Are Equipped with

 

Protective blankets.

Protective straps.

Shrink & bubble Wrap.

Tool boxes for disassembling and assembling furniture.

Trolleys.

Ramps and tailgates.


Where can I get boxes?

 

You can purchase boxes from E & Y Removals and Storage.


Removalist cannot carry

 

It is illegal for a removalist to carry or move flammable liquids and objects such as gas canisters. Therefore we are unable to take these for you.


Are my items insured?

 

E & Y Removals and Storage have transit insurance which covers the entire load to a particular dollar value in the event of a rollover, fire, theft, or accident while your goods are in transit, this insurance covers whole loads and not individual items.